You've received your system. Now what? Make sure to follow these steps.
I've just received my PC. What should I do?
Thank you for purchasing from Skyforge PC! Before turning on your system, please do the following:
Step 1) Carefully take off the side panel (typically the left side panel when facing the PC). Remove all internal packaging such as foam, bubble wrap, etc.
Make sure to keep all packaging in the case of a return. If you threw away your internal packaging, please contact our support team.
Step 2) Inspect your PC for any damage. Skyforge PC takes a number of steps to ensure each system arrives safely. Although shipping issues are uncommon, they can arise during the shipping process. Check for any disconnected components or cables, and cosmetic damage.
In the rare case of a broken glass panel, please do not attempt to handle or remove glass shards without protective gear. Make sure to use thick gloves and eye protection when handling glass.
Step 3) Connect your desired accessories to your computers input/output ports. Ensure your display cable is plugged into your video card (if your system has one). If your system has Wi-Fi antennas, carefully attach them to your system, and point them in the upwards position.
Step 4) Plug your computer's supplied power cable in. Although you may have other power cables, we highly recommend using your systems supplied power cable for the best results. Ensure your power supply switch is set to the I (on) position.
You're now ready to use your PC! Enjoy the power of Skyforge PC!
What hardware do I need to use my PC?
Although there is a large variety of peripherals you can use with your system, you only need a few to get started:
Plug in your mouse and keyboard. This is what you will use to navigate your PC.
Plug in your display cable. This is typically an HDMI, DisplayPort, or in some cases, a DVI cable. If your system has a graphics card, ensure your display cable is plugged into the graphics card for best performance.
Plug in your network cable. If wired internet (ethernet) is available, plug in your ethernet cable. If you do not have an ethernet connection available, connect to your Wi-Fi network once the PC is on.
Miscellaneous devices such as printers, scanners, webcams, game controllers, audio hardware, external drives, etc.
Where should I place my PC?
For the best performance, your PC should be placed on a flat platform, such as a desk, or a wooden board on the floor. Do not place your system in an enclose space such as a cabinet or drawer. Your system should not be placed on carpet as that can restrict airflow. If your system is raised from the ground on something such as a desk, ensure that is is flat and balanced on the surface.
Having issues with your system? Check out some of our solutions to common issues.
My PC won't turn on. What should I do?
If your PC is not turning on, there may be a few reasons why. Check the following:
Make sure your power cables are attached securely. Unplug, and replug the power connector. Make sure it is properly inserted all the way.
Check the rear of your PC. There is a power switch on the power supply, indicated with an O/I. Ensure the power supply switch is set to the I (on) position.
Although not common, your power switch front panel connector may have come loose. These are typically a single 2-pin wire labeled PWR_SW, or 9-pin labeled F_PANEL. If this connector is unplugged, the power connector will not be able to send power to the PC. Please contact our support team for help if your front panel cable was unplugged.
My PC turns on, but I don't see anything on the screen. What should I do?
If your PC powers on but does not display anything, it is likely due to a few reasons:
You inserted your display cable (HDMI, DisplayPort, VGA etc.) into the motherboard. For PCs with a graphics card, ensure you are plugged in your display cable into the graphics card. If your system does not have a graphics card, you may use the connector on your motherboard.
In some cases, monitors may have trouble receiving a signal. Turn off your system, and disconnect the display cable. Then reinsert the cable, and power your machine back on. Try this 2-3 times.
Your monitor may be set to the wrong output. In some cases, you may need to manually cycle the output source on your monitor. You can set the output to "Auto" or manually select the source you want the monitor to use.
My FPS is low. What should I do?
If you are expericing low FPS in games, you may have plugged in your display cable to the wrong output on your motherboard.
On gaming systems, there are display outputs on both the motherboard (typically vertical top to bottom), and the graphics card (typically horizontal, left to right).
Ensure your display cable is plugged into your graphics card so that your system uses the correct hardware.
Shipping & Returns
Learn more about shipping and returns.
Do you ship outside of the US?
We currently offer shipping to all 50 US states. We do not ship to Canada or other countries at this time.
How long does it take to receive an order?
Systems that are in stock are shipped same or next business day. If you place an order for a system that is not in stock, most builds are shipped within 7-10 business days. In some cases, shipping may take longer if a component is backordered.
What is your return policy?
For information regarding our Return Policy, please check out our return policy.
If you need additional support, please contact our support team.